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Conversational Intelligence in the Age of AI

Conversational intelligence (CI) is a key enabler for businesses to improve customer service and automate repetitive tasks. As technology continues to evolve, we are seeing a rise in the use of conversational interfaces, such as chatbots and virtual assistants, to communicate with customers and clients. These interfaces are becoming the primary means of communication for many businesses and organizations, and it is crucial that they are able to understand and respond to user's needs in a natural and effective way.

One important aspect of conversational intelligence is the ability to match the linguistic style of the user. Linguistic style matching involves using natural language processing (NLP) techniques to understand the language, tone and intent of the user's message, and respond in a similar style. This can help to make conversations more natural and engaging, as the chatbot or virtual assistant is able to understand and respond to the user in a way that feels more human-like.

Organizations should consider the implementation of CI to improve customer service, automate repetitive tasks, and increase productivity and efficiency. If you want to learn more about how a strategic investment in CI can help your business stay competitive and provide the best service to their customers, then don't miss out Anne Scherer's interview at persönlich and her talk at the gfm Trendtagung in March this year!


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