Customer insights have never had the best reputation.

In many companies, they are either dismissed (“We already know our customers”) or ignored (“Market research is too expensive”). The result: decisions are made based on gut feeling—and often miss the mark.

Now, of all places, Silicon Valley is giving this topic a rebrand.

The conversation there is shifting—from technology to something that has long been harder to grasp: taste.
In a world where products, features, and even entire apps can be built at record speed, a new problem emerges. If everyone can produce everything quickly, almost everything becomes interchangeable.

So the real question becomes:

How do you differentiate in a world where execution/products are no longer the bottleneck?

The answer you increasingly hear: taste.

What’s interesting is that this does not refer to taste in the sense of style, interior design, or fashion.
It is something much more fundamental.

Taste describes the ability to decide what should be built in the first place—and what should not.
It is about judgment. About understanding what people truly want, what they value, and what is actually relevant to them.

Or put differently:

Taste is nothing else than deeply understood customer insights.

And this is exactly what Silicon Valley is starting to realize:
When technology becomes commoditized, human judgment becomes the bottleneck.

As one developer recently put it:
If you can build anything instantly, the real skill is no longer building—it is choosing.

This also reveals a well-known problem from marketing.
When too much is produced, you get what is already being called “slop”: generic, interchangeable products and content without real relevance.

The solution? Not more output.

Better understanding.

Of course, none of this is new to marketing.
Great marketers have always known that the real competitive advantage lies not in the campaign, but in the insight behind it. Not in what we say, but in why it matters to someone.

What is new is the language—and that matters.
Over time, “customer insights” lost their appeal. They started to sound like research reports, PowerPoint slides, or something you should probably do at some point. And in the rush of execution, this step is often skipped entirely.

What is new, however, is how we generate these insights in the age of AI.

Traditional market research often relies on slow, expensive consumer surveys—frequently inefficient and difficult to scale.

Today, this is no longer necessary.

Instead, companies can build and refine their taste much faster—through AI-driven market research. This is where solutions like Elaiia by Delta Labs come in.

Rather than surveying consumers in lengthy processes, AI-generated personas (“AI twins”) can be interviewed instantly.

The result: faster insights, deeper understanding, and dramatically lower costs.

In other words:
Market research is no longer a bottleneck—it becomes a real-time competitive advantage.

Build your taste. Build better decisions. Build what truly matters.

👉 Book your demo of Elaiia here.